Lacking professionalism in sourcing agents is a major concern for all global buyers, it has been a so controversial issue that individuals have heated debate over the pros and cons of hiring China Sourcing Agency. Numerous purchasing offices and sourcing agents themselves tend to accuse the conduct of taking kickbacks, and after doing this they shift the buyers’ focus on their very own services and advertise that they may never resort to this unethical behavior.
However, it should be admitted that all are basically agents, plus they are all likely to fall under this lapse, but few of them shed much light on solutions to this problem. The difficulty is just due to human nature. As an example, a number of them may have mixed feelings whenever they offer the quotations with their clients, they might ask themselves, “I found so amazing a supplier for my client, and they also get so good price, shouldn’t I deserve something more?” “The packaging and shipping cost me a lot, plus it took me a a substantial amount of effort in speaking with this supplier, do you work for my clients only to make ends meet?”
A common practice is the fact some suppliers willingly give sourcing consultants or translators an accumulation hidden commission so that you can win the transaction or the latter asks for kickbacks from the suppliers, however, this practice is not only unethical and unprofessional, but in addition practically unsustainable, because although unlikely some day the suppliers could tell the facts to the buyer, the sourcing agent would find himself a mere tool for the suppliers and, even worse, turn out to be no long trusted from the client.
The best and very likely the sole solution is to facilitate a sustainable system that allows the sourcing agent to get fully incorporated into the buyer’s virtual office. Your client should treat the sourcing agent as Independent Sourcing Agent with absolute sincerity, while the sourcing agent should treat his client as his employer with absolute loyalty.
The sourcing agent can try a few of the methods below:
Provide payment proof for each and every transaction with the suppliers and shippers. This might include photos of receipts, Alipay/Wechat transfer screenshots, bank slips, etc. In this way, the initial total cost in procuring the goods can be simply tracked and calculated.
Present detailed contact information of all the suppliers and shippers to the client. Moreover, once the client needs to contact them for just about any clarification purposes, if the suppliers do not understand English, the smosbr agent should offer translation assistance to facilitate the clarification process.
Say no to any form of hidden commission from your suppliers, stay impartial and objective when choosing suppliers for your client’s requirement. Always stay answerable and ready to accept the suppliers, provide the buyer’s requirements for them in a timely manner, show towards the suppliers the buyer’s interests are physically and constantly represented.
At the client’s request, make tours towards the suppliers for quality checking, pre-delivery inspection, trouble shooting, tech support, etc and ensure the suppliers fix all issues worried about the goods pre and post the delivery of the goods.
The purchaser can try some of the methods below:
Offer a reasonable sourcing fee.. If at all possible, assist the agent create an e-mail ID inside the name in the employer’s company so he could more convincingly represent the purchaser in working with the suppliers, likewise, the roll-out of Chinese website to buy stuff could also do the same purpose.
Cover the expenditures including costs generated in packaging, domestic shipping cost, traveling expenses, etc at the agent’s end. Motivation measures: As the cooperation reaches a very stable and mature level, it could worth consideration to provide retainer fee or performance bonus for the agent according to savings achieved.